This is a highly interactive class requiring both verbal and physical participation.  Each student must successfully demonstrate knowledge and application in the following key area:

  • Identify reasons why behaviors may occur
  • Identify methods to successfully engage with every client
  • Techniques to support positive behavior
  • How to handle conflicts
  • Describe and role‐play redirection and/or avoiding a power struggle
  • Identify culture‐specific concepts and practices and their impact on the individual.
  • Identify cultural barriers
  • Define the term “cultural competence” and what constitutes competent care
  • Demonstrate effective communication techniques.

4 hour class / $50


To maintain quality standards, participants must demonstrate an acceptable level of competency to receive credit for the class. Our trainers measure this through observation, class participation, and examination. There are no refunds for participants who fail to meet required competency standards.

Olivete is not responsible for injuries incurred during training. Some classes, including Prevention and Support and CPR/First Aid involve physical techniques that require students to be in good health and capable of some strenuous activity. Prevention and Support is not recommended for individuals with certain physical conditions which may include, but not limited to knee injuries, back injuries, pregnancy, vertebrae fusion, spinal cord injuries or inability to use any body part normally. Class members participate at their own risk, but our trainers may also remove class members if they are uncomfortable with the perceived risk of injury.